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Return Policy

Return & Exchange Policy 

All items are non-refundable.  If you are not completely satisfy with your received items, don't worry!  All regular price items (except accessories and bags) are eligible for a one-time exchange.  

 

Return & Exchange Procedure 

1. The return request should be made within 3 days of receiving the items, otherwise it is NOT acceptable.

 

2. You must inform us beforehand about the return via e-mail hello@re-pinnacle.com, state clearly your order number, what you are returning and the reasons why you are returning these items.

 

3. Once we receive your return request, a return address will be given to you by e-mail. (normally will take 2 working days)

 

4. Please return the items within 3 days (except public holiday) of receiving our reply, and please include a note in the parcel with your order number.  It will help our staff to easily identify the items, otherwise it is NOT acceptable. 

 

5. You will be responsible for the return and exchange shipping cost.  You must return items by register mail or courier prepaid, please remember to ask your courier/ post office for a proof of posting certificate and keep it safe for our reference. Without this, we cannot issue store credit for exchange if we do not receive your parcel.  After you select other items for exchange, we will deliver it to you by local courier prepaid*, courier charge $30 (remote area $60) will be charged to you by deducting from the store credit, for example, your returned item is $300, store credit $270 will be added to your shopping account after deducting local courier charge $30 for non-remote area.

*For non Hong Kong orders, we will deliver exchange item to you by courier collect.  Should you have any queries, please feel to contact us via e-mail hello@re-pinnacle.com

 

6. Once your return is received and inspected, we will inform you that we have received your returned items, and notify you of the approval or rejection of your return request by e-mail. If you are approved, then store credit will be added to your shopping account, you can use the cash coupon to exchange other items and the validity of cash coupon is 14 days after issue. 

 

The following items are non-returnable, it will be rejected and store credit will not be issued:

  • Accessories and bags
  • On sale items/ order ( included all discounted items and items applied by any coupon, credit and promotion)
  • Items have been worn, washed, scented or altered in any way
  • Items without all original tags, packaging and other accessories received with the order

 

"RE-PINNACLE" reserved the right to change our Return & Exchange Policy without prior notice.  If the return items in question do not meet our standards, we reserved the right to refuse return or exchange.


Faulty Item

All items are inspected before being sent out to customers to ensure good quality of your purchase orders.  In case of manufacturing fault, please send e-mail to hello@re-pinnacle.com and attach photos of faulty items (1 picture of damaged part and 1 picture of item as a whole) to request a return & replacement.  We bear the return shipping cost and replacement will send to you ASAP.  Please note that we can only arrange replacement for the same product in same size and color, if that item is no longer available, you will receive full refund for the faulty items.

 

The following conditions are not considered to be faulty:

  • Damage as a result of wear or wash
  • Small and unapparent dirt
  • Color discrepancy: product color may be slightly different when viewing with different monitors.  Individual perception of color and lighting effect when product photo shooting will also affect products displayed in the pictures.
  • Size tolerance: due to different materials and different methods of measurement, please allow around 2 inch/ 5 cm discrepancy on the size.